New York Bone & Joint Specialists
Aug '25 - Present
• Applied NLP and Python to analyze 10K+ patient reviews, uncovering sentiment trends that informed service improvements and reduced patient complaints by 12%.
• Built Tableau dashboards on patient volume, wait times, and satisfaction KPIs, enabling leadership to cut average wait times by 15 minutes.
• Led EHR migration to ModMed, ensuring 100% data integrity and training 50+ staff; reduced transition downtime by 30%.
• Partnered with clinical leadership to redesign workflows, increasing patient throughput by 10% and reducing scheduling bottlenecks.